1. Monthly subscription
Venue Command Professional costs $149.99 per month in U.S. dollars, plus any applicable taxes. The subscription automatically renews monthly until canceled. A payment method is required and is entered through Stripe-hosted Checkout.
2. Fourteen-day free trial
Eligible new customers receive one 14-day free trial. Your payment method is not charged the monthly subscription price during the trial. Unless you cancel before the trial ends, the trial automatically converts to a paid subscription and Stripe charges $149.99 for the first monthly period. Later monthly charges continue until canceled.
The billing screen displays the expected trial end and first billing date when Stripe has supplied that information. Cancel early enough for Stripe to record the cancellation before the displayed trial end if you do not want to convert to paid service.
3. How to cancel
- Sign in to Venue Command.
- Open Account Settings and select Billing & Subscription.
- Select Manage Subscription to open the Stripe Customer Portal.
- Follow the portal instructions to cancel and review the effective end date before confirming.
If you cannot access your account or the portal, contact support@venuecommand.app promptly. A support request is not complete until we or Stripe confirm the cancellation.
4. When cancellation takes effect
When the Stripe Customer Portal schedules cancellation at the end of the current period, Venue Command ordinarily remains available until the displayed trial or paid-period end. The subscription will not renew after that scheduled end. You may be able to reverse a scheduled cancellation in the portal before the end date.
If Stripe records a subscription as immediately or finally canceled, access may end at that time. The dates and status displayed in Account Settings reflect billing information received from Stripe and should be reviewed when you cancel.
5. Refund policy
Subscription charges are generally nonrefundable. We do not provide automatic refunds or prorated credits for unused time, partial months, inactivity, or failure to cancel before a trial or renewal date, except where required by law.
If you believe a charge is duplicate, erroneous, unauthorized, or otherwise warrants review, contact us promptly with the account email, charge date, and amount. Do not send full payment card numbers. We will review the available account and Stripe records. Approval is discretionary except where applicable law requires a refund.
An approved refund is issued through Stripe to the original payment method. Bank and card-network processing times are outside our control. Ending access, canceling a subscription, and refunding a charge are separate actions; receiving one does not necessarily mean the others occurred.
6. Failed payments and access
If a subscription payment fails, Stripe may retry the payment. Venue Command may allow temporary access while retries are pending. Access may be restricted or ended if the subscription becomes unpaid, canceled, paused, incomplete, or otherwise ineligible. Canceling does not erase an outstanding amount that was validly incurred before cancellation.
7. Billing support and legal rights
Nothing in this policy limits refund, cancellation, or other rights that cannot be waived under applicable law. For cancellation problems or charge questions, email Iron Peak Technologies LLC at support@venuecommand.app or use the support form.